From 1st December 2014 it is a contractual requirement that all GP practices implement the NHS Friends and Family Test (FFT).
The FFT is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is a continuous feedback loop between patients and practices.
The FFT question asks if people would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT question provides a mechanism to highlight both good and poor patient experience. The free text responses are a rich source of information which allows practices to consider the comments being made by patients in detail and identify actions which can be taken to improve patients’ experience much more quickly than traditional survey methods.
We look forward to receiving your responses.
Take the test here